Appeal and Claim process

Claim

In case of any claims to BTI you can make a complaint.

The complaint should be clear and substantial. The complaint has to be submitted in a free form and shall contain at least the following information:

1. Name of the complaining company
2. Date
3. Contact person
4. Certification reference
5. Claim description
6. Contact person’s signature

BTI guarantees a prompt reaction for the complaint. You will receive a confirmation about receiving a complaint in 2 business days. The result will be promptly available.

Appeal

BTI provides a possibility to appeal in case of protest against the certification decision. The appeal has to be submitted in a free form and shall contain at least the following information:

1. Name of the appealing company
2. Date
3. Contact person
4. Certification reference
5. Claim description (reference to the normative documentation)
6. Contact person’s signature

BTI guarantees a prompt reaction for the appellation. You will receive a confirmation about receiving a complaint in 2 business days. The result will be promptly available.